WE OFFER FREE WORLDWIDE SHIPPING & DELIVERY ON ALL ORDERS
We want to make your shopping experience with us as smooth and painless as possible. So you will be glad to know that the prices displayed on our website include free worldwide express shipping, plus any import duties & taxes. This means that the price you see is the final price you pay for each piece, with no extra charges.
International orders placed online are shipped by FedEx International Priority or DHL Express, and usually takes 1-3 days for delivery.
Orders to the UK are shipped via Royal Mail Next Day Special Delivery.
All orders require a signature upon receipt. We cannot be held responsible for unanticipated delays. If there is an issue with your shipping address, we will contact you via e-mail and will hold your order for 10 business days. If no response is received, your order will be cancelled and you will be liable for any associated charges incurred. If you have additional questions concerning shipping and delivery timeframes, please contact firstname.lastname@example.org.
WE ALSO OFFER FREE 7-DAY RETURNS ON ALL ORDERS OVER £500
If your order qualifies for free return shipping, once your return request has been received and authorised, we will e-mail you with instructions on how to book your return shipment with FedEx or DHL and the necessary customs paperwork to attach to it.
If your order does not qualify for free return shipping, once your return request has been received and authorised, you will be given the option to organise your return shipment with FedEx or DHL at a flat rate of £30, in which case we will e-mail you with instructions on how to book your return shipment and the necessary customs paperwork to attach to it. The flat shipping rate will be deducted from your final refund amount. If you choose to use another service to return your items, you must ship the package in a trackable and insured way, as we will not be responsible for returning items that get damaged or lost in transit.
Please refer to our returns policy for more information.
IMPORTANT NOTES WHEN SHIPPING ITEMS BACK TO US
PLEASE ENSURE THAT YOU COMPLETE ALL CUSTOMS DOCUMENTS CAREFULLY and state that these are "ITEMS FOR RETURN" or "ITEMS FOR REPAIR" and specify the EXACT SAME CUSTOMS VALUE stated on the inbound customs documents that accompanied your order shipment. Failure to comply with this may result in additional customs charges being deducted from your refund amount, or which you will be liable to pay before we send your repaired item back.